Privacy Policy

1. Who We Are

FleetBox provides fleet tracking, operational reporting, support, and custom tracking software solutions. We process personal information in line with the Protection of Personal Information Act, 2013 (POPIA), and other applicable South African privacy requirements.

2. Information We Collect

• Contact details submitted through website forms, email, phone, or WhatsApp.
• Business details such as company name, fleet size, service needs, and enquiry details.
• Website usage information, including pages viewed, referral source, browser, and device data.
• Support and service correspondence needed to respond to customer requests.
• Fleet, vehicle, driver, tracker, route, alert, and report data where a customer uses FleetBox services.

3. Why We Use Information

• To respond to enquiries and provide quotes, demos, support, and account communication.
• To operate, secure, troubleshoot, and improve FleetBox services.
• To provide tracking, reporting, alerts, audits, integrations, and custom tracking workflows.
• To understand website performance and marketing effectiveness when analytics cookies are accepted.
• To comply with legal, accounting, contractual, and security obligations.

4. Cookies and Analytics

The website uses essential browser storage for cookie preference management. Google Analytics only loads after a visitor accepts analytics cookies. Analytics is configured for measurement purposes and not for advertising personalisation. You can change your choice on the Cookie Policy page.

5. Sharing Information

We do not sell personal information. We may share limited information with service providers that help us host the website, process enquiries, provide communications, operate analytics with consent, or deliver contracted FleetBox services. We may also disclose information where required by law or to protect our rights, customers, systems, or users.

6. Security and Retention

We use reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We keep information only for as long as needed for the purpose collected, contractual service delivery, dispute handling, legal compliance, accounting records, and system security.

7. Your Rights

Subject to POPIA, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Object to certain processing or request deletion where legally available.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

8. Contact

For privacy requests or questions, contact FleetBox at info@fleetbox.co.za.