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Our South Africa-based support team is ready to assist with platform questions, technical issues, and account management.
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Office: 010 630 0224Mobile: 076 091 0433Monday – Friday: 08:00 – 17:00 SAST
Support Hours
Monday – Friday: 08:00 – 17:00 SAST
After-hours? Send us a WhatsApp message and we'll get back to you first thing.
Frequently Asked Questions
How do I access the tracking platform?
Use the Client Login link in the website header or tracking solutions page. It redirects existing users to the secure FleetBox app login.
How do I add a new vehicle to my account?
With asset-creation permission, add a vehicle or trailer in the web app or use the mobile Add asset and install tracker workflow. Tracker assignment also requires the relevant permission. Ask your account administrator if these actions are unavailable.
What do I do if a vehicle is not showing on the map?
Check that the tracker is powered, has signal, and was assigned to the correct vehicle. If it still does not appear, contact support with the vehicle and tracker details.
How do I set up a geofence?
Authorised users can create and edit geofences in the web app. Teams can review geofence events in the mobile app within their permissions. Ask your administrator for access or contact support for setup assistance.
Can I export my fleet reports?
Use the export action on supported web reports with your reporting permissions. Exports respect your tenant and customer scope. Custom reporting requirements can be discussed separately.
Where can I see daily tracker battery history?
Open the web dashboard to review daily battery readings and tracker trends for units you can access. These are device-reported values; days without readings remain unavailable. The mobile install and swap workflows also check placement battery.
What happens when I swap a tracker in the mobile app?
With assignment permission, open the asset or scan its installed tracker and choose the replacement workflow. On successful online confirmation, FleetBox closes the old assignment, assigns the replacement to the same asset, updates tracker statuses, and records the audit history. Asset ownership remains unchanged. Unknown or below-80% placement battery requires an override note.
Can a tracker move to another tenant?
An authorised SuperAdmin can use the separate mobile tenant-transfer action, selecting a destination and confirming the tracker and reason. FleetBox updates allocation and preserves earlier tracking history under its original tenant. Routine swaps use trackers within the same tenant.
Which trailer trackers have wireless charging?
The 30 Ah and 41 Ah trailer units support wireless charging. A 10 Ah battery unit is also available; wireless charging for that unit is not confirmed. Contact us for further specifications and unit selection.
How do I update my account details?
Email support from an authorised account contact and include the details that need to change.
Need account-specific help?
Send us the vehicle, tracker, or account details and our team will route your request to the right person.
Contact SupportStill need help?
Submit a detailed support request and our team will be in touch.
Submit a Support Request